FAQ We strive to offer you the best buying experience online! Click on the topics below for details. Ordering How do I place an order? How do I get my Tax invoice? Can I cancel or change my order once the order is confirmed? >>more Payment What payment methods do you accept? Can I pay with my credit card? Can I pay by money order, or bank check? >>more Shipping & Delivery When will you ship out my order? Which couriers do you use? Where can I track my order? >>more My Account How do I create an account with sustainablelifestylestore? How do I update my account information? What should I do if I have forgotten my login? >>more Products How do I get answers to specific product questions? What should I do if I found the item received is not exactly what was described when I placed the order? Why are your prices so low? >>more Warranty & Returns Customer Order Error How do I make a warranty claim? I have received my item but the packaging was damaged during transit, can I change the item? >>more Newsletter Do you have a newsletter that I can subscribe to? How do I unsubscribe from your newsletter? >>more sustainablelifestylestore Points & Coupon How do I use the sustainablelifestylestore coupon codes? Can I use more than one sustainablelifestylestore coupon code in the same transaction? Where can I obtain the sustainablelifestylestore coupon codes? >>more Pre-Orders What is estimated shipping date? How are pre-orders shipped? Are pre-order changes possible? >>more
